Tldr - poor return policies to force customers to keep items instead of returning Chain quality looks good. As soon as I tried it on I realized I needed a different length. I wanted to swap, but after contacting them to do a return/exchange they told me I would need to ship it all the way to Netherlands (meanwhile I live in Canada and the order was SHIPPED FROM CANADA). They tried to talk me into keeping it and using a 25% discount code to order the length I need. I ended up keeping the chain (which looks good quality) as shipping it back would cost more than half the price of the chain. Would not order from here again unless I knew EXACTLY what I needed, due to the difficult return process which appears purposefully made to be difficult to incentivise customers not to return orders.




