RETURN & REFUNDS

We want you to love your Lobosjewelry item as much as we loved designing, creating & wearing it. That’s why, if you’re not completely happy with it, we'll exchange it or give you a refund.

All we ask is that that it’s returned to us in its original condition with all original packaging, within 14 days of delivery. 

To begin the process for a return or replacement - please email Info@Lobosjewelry.com

When it comes to refunds, you have two options:

Cash Refund
We offer 100% cash refunds for any/all item(s) in your order. Your refund will be processed to whatever payment method you used when placing your order.

Store Credit
We offer store credit equivalent to any and all item(s) in your order.

Return Shipping

Please note that you will be responsible for any and all return shipping costs.

When will I receive my refund?

We aim to process your refund within 5 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.